Frequently Asked Questions & Technical Inquiries

Yes, Creative Solutions ERP fully supports Value Added Tax across all editions. Taxes are calculated automatically at line-item or invoice totals, accommodating varied tax tiers, exemptions, and generating certified tax declaration reports.

Yes, all invoice, receipt, and payment voucher screens allow direct high-resolution PDF export for printing or instant dispatch to clients via email or WhatsApp chats.

Yes, the system administrator can set an upper ceiling on the discount percentage or value permitted for each user or cashier. The system prevents saving the invoice if the authorized limit is exceeded without an override password or administrative clearance.

The system supports parsing barcodes from all types and international formats of electronic scales (weight or price encoded). Upon scanning the scale label at the POS, the system automatically extracts the item weight and total amount with high precision without any manual entry.

The software tracks expiration dates and batch lot numbers for food and medical supplies, displaying early warnings as items approach expiration, and supporting FIFO/FEFO dispatch policies to minimize inventory waste.

The system provides a specialized interface for physical inventory counting and reconciliation against recorded book balances, with the ability to automatically generate inventory adjustment vouchers for accounting variances (shortages or overages) and update inventory valuation accurately.

Yes, item cards support attaching multiple product images and technical specification documents. Images appear automatically on POS and touchscreen terminals to facilitate quick visual recognition and faster checkout.

A permanent license means that you pay for the software license once and own the right to use it for life on your devices, without any mandatory monthly or annual subscription fees, giving your business complete financial stability and operational independence.

Editions are tailored to each business profile: Lite suits standalone shops and quick POS terminals, while Advanced editions enable multi-branch management, automated manufacturing, cost centers, and human resources.

The system allows creating user roles and configuring granular permissions per screen or report (add, edit, delete, print, view), accompanied by an immutable Audit Log tracking every operation, timestamp, and user action.

CSQS is a lightweight remote assistance application that requires no complex installation. It connects your computer to a support engineer once you provide your unique ID and authorize the connection to troubleshoot and resolve issues directly in front of you.

Pressing F1 on your keyboard from within any screen or window in the software immediately opens an interactive contextual guide explaining that screen's functions, fields, and operational workflows.

The system features scheduled automated backups upon daily closing or at defined intervals, along with easy point-in-time restoration whenever needed to protect your financial and accounting records from unexpected data corruption.